I would just like to bring to your attention Jodie Grosskreutz the owner of your Mackay Franchise. I recently lost my large dog, Montey whom i loved more than life itself. I wanted something special to keep in his memory. I contacted a company here in Rockhampton who said they couldn't do it but informed of your company. I called Jodie, from the first moment of contact this girl couldn't do enough to help me. Anyone else probably would have put it in the too hard basket. She travelled from Mackay at 3am to Rockhampton to be able to fit doing Montey's impressions in before heading off to all her other appointments. She was given the wrong directions by the funeral people and was lost in the bush. But she still didn't give up, in shocking heavy rain she found her way. Montey had been in cold storage by this time for 10 days and it wasn't very easy for her to get the impressions. The people from the funeral place said she just wouldn't give up until she got it perfect. She knew this meant the world to me. Besides all this she had to bring her two small children with her. By the time she arrived at my place to see what i wanted to do with them, i could see that she was stressed to the max but still was very professional and just worried about my needs. She has stayed in touch since, and Montey's paws have arrived back today. She called me straight away, sent pics and had such excitment in her voice. Such a genuine girl who loves what she does. I know this is her own business, and she is exceptional at what she does! But she is part of your franchise and you should be very, very proud to have her as one of your franchise owners. Thanks to Jodie, i will have something of Montey to treasure and bring me great joy.